Electronic voucher terms

Last updated: 12 May 2026

General #

Col’Cacchio Gift Vouchers and Coupons are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission.

Col’Cacchio Gift Vouchers and Coupons cannot be resold to or exchanged with a third party.

Col’Cacchio Gift Vouchers and Coupons can only be redeemed at Col’Cacchio restaurants for sit-down or take-out orders unless otherwise specified.

Col’Cacchio restaurants have the right to refuse the redemption of any voucher or coupon which cannot be validated on the Col’Cacchio system.

Types of vouchers & coupons #

1. Purchased gift vouchers

"Gift Vouchers" refer to electronic vouchers that customers purchase online for their own use or as a gift for someone else. These are delivered to the recipient as an email or a print-at-home card. They're available from us online, or from an approved payment partner, and are purchased in fixed Rand value amounts.

Purchases are deducted from the voucher amount until the value reaches zero.
The balance showing on the Col’Cacchio system is binding.
Gift Vouchers are valid for 36 months from date of purchase.

2. Promotional & marketing vouchers and coupons

Fixed-amount discount vouchers or coupons offer a fixed-amount discount off the total bill.

Product-specific discount vouchers or coupons offer a percentage discount off a specific item.

Voucher and coupon restrictions #

Purchased vouchers cannot be used to purchase another voucher.

Promotional and marketing vouchers or coupons may have additional restrictions, including but not limited to:

Valid for a minimum spend
Validity limited to certain days or dates
Valid for specified menu items
Valid for specified menu categories
Valid for single use

Promotional and marketing vouchers may not be used in conjunction with other promotional offers. Please read the promotional material carefully.

Redeeming a voucher or coupon #

All Col’Cacchio vouchers and coupons are issued with a unique 7- or 9-digit code and are redeemable in store only.

Checking a voucher or coupon value or balance #

Voucher validity and balances can be checked at any Col’Cacchio restaurant. See the stores page to find your nearest.

Refunds on returns #

Purchases made with a marketing or promotional voucher or coupon are non-refundable.

Changes to these terms #

Col’Cacchio (Pty) Limited reserves the right to change any of these terms and conditions from time to time. The "Last updated" date at the top reflects the most recent change.

Electronic voucher terms.